Job Description
Job Description
First impressions are everything!
As a Night Guest Service ambassador, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
* Employee benefit card offering discounted rates at Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
* Welcomes late arrivals and takes reservations over the phone during the evening
* Provides a personal welcome for guests and creates a warm and friendly atmosphere
* Ensures the guest's stay runs smoothly
* Handles any guest complaints or problems, reporting them and any incidents that occur during the night to the General Manager
* Helps prepare breakfast
* Ensures the safety of the people and property in the hotel
Your experience and skills include:
* Team spirit
* Guest oriented and service minded
* Well organised
* Has a strong sense of ethics, leads by example
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion
Array