Location: Cheam
Salary: £25,000 - £26,500 P/A
Hours: Monday – Friday, 8am – 6pm (one Saturday per month on a rota basis, with optional overtime available until 8pm)
Job Type: Full time, Fixed Term Contract (6 months)
Job Description
Nuco Solutions are recruiting for a Customer Service Operative to join a busy call centre team, working on domestic gas service contracts.
This is a great opportunity for someone with strong communication skills and a passion for providing outstanding customer service. You’ll be working as part of a supportive and professional team, ensuring both customers and engineers receive a friendly, efficient, and high-quality experience every time.
Main Responsibilities
* Deliver exceptional standards of customer service and ensure all interactions meet “right first time” standards
* Handle inbound and outbound calls from customers, engineers, and clients
* Plan and manage engineers’ daily schedules and appointments
* Book and manage service appointments in line with contract requirements
* Approve engineers’ timesheets and support diary management
* Monitor and action escalation reports
* Provide administrative support to the gas department as needed
Requirements
* Ability to work effectively in a busy, fast-paced environment
* Calm and professional approach when handling challenging calls
* Excellent verbal and written communication skills
* Previous experience in a call centre or customer service environment (preferred)
* Experience within the gas or home maintenance industry (desirable but not essential)
* Strong organisational skills and attention to detail
* Initiative, reliability, and a proactive work ethic
* Willingness to learn and develop
Benefits
* Role-specific training and ongoing development opportunities
* Excellent staff retention and internal progression culture
* Supportive working environment with strong team values
* Equal opportunities employer
* Mental health support and resources
* Cycle-to-work scheme
* Annual leave increases with length of service
* Open-door management culture
* Living Wage employer recognition