Job Description:
Front Of House Host/Administrator
Corporate onsite Health Centre ,Battersea, SW8 5BN
Fixed Term (12 months)
£29,300 per annum + Fantastic Benefits
Full time (40 Hours) – shifts will be flexible - either 7.30 to 4.30 or 9 to 6 or 8 to 5
We make health happen.
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
An exciting opportunity for a highly motivated individual to work within our client onsite prestigious clinic in Battersea. You will ensure all front of house and administrative activities in the Bupa Centre are carried out efficiently and effectively. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.
What you’ll do:
1. Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely manner
2. Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations
3. Maintains data protection by following Bupa protocols
4. Scheduling patient appointments
5. Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff.
6. Ensure working & customer areas are always safe
7. Financial administrative duties
8. Accurate records maintained
What you’ll bring:
9. Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role
10. Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
11. Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift
12. Excellent attention to detail, you’ll need to have solid computing skills and an understanding of the various Microsoft office packages
13. Previous administration experience is preferable but not essential
Benefits
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:
14. 25 days holiday per year, pro rata to your contract.
15. Access to a range of services to support your physical and mental wellbeing
16. Fixed term benefits allowance
17. Access to our confidential employee assistance
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.