Receptionist | Customer Service, Administration | Full Time, 37.5 hrs p/week | Permanent Contract | Horley, Surrey | Free Parking | Excellent Benefits | Private Healthcare
Spire Gatwick Park hospital are currently looking to recruit a Receptionist to join our team. Welcoming patients politely and courteously. Registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations. Providing an accurate, efficient, administrative service within the hospital, operating within established Spire policies and procedures.
Duties and Responsibilities
1. Welcoming, registering, including the accurate collection of credit card details and patient information.
2. Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
3. Compliance with NHS forms and processes.
4. Processing in-patient/out-patient charges.
5. Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
6. Discharge of patients onto computer system ensuring accuracy of all information.
7. Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
8. Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.
Who we're looking for
9. A personable individual with the ability to work on own initiative as well as part of a team
10. Good basic PC skills, including Word, Excel and Outlook
11. Excellent customer service skills
12. High degree of accuracy in administration
13. Great communication skills at all levels
14. Experience in a customer service environment
15. Experience with information management systems
16. Switchboard experience desirable
Working Hours : 37.5 Monday-Friday 6.30am-8.30pm shifts. Must do 1 in 4 Saturdays.
Contract Type : Permanent
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
17. 35 days annual leave inclusive of bank holidays
18. Employer and employee contributory pension with flexible retirement options
19. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
20. Free Bupa wellness screening
21. Private medical insurance
22. Life assurance