Overview
Role: Technical Communications Specialist
Location: Bedford (Hybrid)
Hours: Full time, 9am–5pm Mon–Fri
Salary: Up to £50,000
An excellent opportunity has now arisen for a Technical Communications Specialist to join our client’s successful team.
Who are we?
We’re recruiting on behalf of a successful UK-based B2B SaaS company. They’re seeking an experienced Technical Writer to step into a Technical Communications Specialist role and overhaul their customer support documentation across written and video formats.
Responsibilities
* Audit existing documentation and support patterns
* Create a complete internal knowledge base for the support team
* Build a customer-facing help centre with intuitive navigation and search
* Write clear, concise documentation: getting started/onboarding, feature how-tos, troubleshooting & FAQs, API/integration docs
* Produce video tutorials and visual guides for complex processes
* Establish documentation standards and style guides for future consistency
* Train the support team on documentation best practices
What we would like from you
* 3 years’ technical writing experience within B2B SaaS
* Ability to translate complex technical concepts for different audiences
* Experience with modern documentation platforms (e.g. GitBook, ReadMe, Intercom)
* Strong understanding of customer support workflows and ticket-deflection strategies
* Confident user of generative AI to maximise productivity while maintaining quality
How to apply
If you are interested in this role, please submit your most recent CV below.
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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
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