Park Holidays offers a range of distinctive parks in some of the most popular resorts along the coast. Each has its own style and character – but always with the same high standards of accommodation and service.
Facilities vary from park to park, but usually include a leisure pool complex and club house with regular entertainment.
At Park Holidays UK we always aim to offer customers the very best value for money with our affordable caravan holidays. If you are looking to own your own holiday home we offer a wide range of great value models to suit all tastes and budgets.
Job Summary
We are seeking a dynamic and experienced General Manager to oversee the day-to-day operations of our holiday park. In this pivotal role, you will lead a diverse team, ensure high standards of customer service, and focus on driving financial growth. If you are passionate about hospitality and thrive in a fast-paced, seasonal environment, this is the perfect opportunity to showcase your leadership and operational expertise.
Job Duties
Oversee all aspects of the park's operation, including accommodation, facilities, and grounds, ensuring smooth daily running and adherence to safety and quality standards.
Ensure guests receive a high standard of service, promoting repeat business and positive reviews.
Recruit, train, and develop park staff, creating a motivated and high-performing team culture.
Develop and execute strategies to drive park occupancy, boost revenue, and maximise profitability.
Monitor and manage the park's budget, ensuring financial goals are met, and optimising resources for operational efficiency.
Address any issues related to park facilities or guest experience, working quickly to resolve problems and maintain standards.
Stay up to date with industry regulations and legal requirements to ensure the park is fully compliant.
Plan and prioritise work for individual team members or departments to meet annual park targets, maximising the efficient use of resources.
Track and apply key performance indicators (KPIs) to monitor and improve park performance.
Investigate and resolve operational issues such as equipment breakdowns or facility disruptions, ensuring swift and safe solutions.
Tailor communication to suit the target audience, ensuring clarity in one-on-one and team discussions.
Build high-performance teams through clear communication and strong leadership, promoting collaboration and shared goals.
Foster a learning and development culture, encouraging team growth and professional development.
Qualifications
In lieu of the above education requirements, a combination of experience and education will be considered.
Proven experience in a similar managerial role, preferably within the hospitality, leisure, or holiday park industry.
Strong leadership skills, with a proven track record in managing and developing teams.
Excellent customer service skills, with a commitment to ensuring guest satisfaction.
Previous experience in holiday parks is highly advantageous, along with knowledge of relevant industry trends and regulations.
Strong interpersonal skills, able to build relationships with customers, staff, and stakeholders.
Ability to work well under pressure, make sound decisions, and prioritise tasks effectively.
Good knowledge of relevant IT systems, including Microsoft Word, Excel, and email.
Adaptable to the seasonal nature of the business, with availability to work weekends and holidays