Bank Community Health Navigator – Jenner House
Looking for flexible work that still makes a real difference? Join us at Jenner House, Avon Way, Langley Park, Chippenham, Wiltshire, where you will be part of the BSW (B&NES, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA).
HCRG Care Group is one of the UK’s leading independent providers of community health and care services. We collaborate with commissioners and communities to transform services, focusing on experience, efficiency and improved outcomes.
Job Summary
As a Bank Community Health Navigator you will act as the first point of contact for patients, the public, healthcare professionals and colleagues. The role is bank based 8:00am–8:00pm, with key shifts for 12:00pm–4:00pm and 4:00pm–8:00pm.
Key Responsibilities
* Act as the first point of contact for service users via telephone, email, and post.
* Assess information, determine urgency, and direct enquiries appropriately.
* Maintain accurate patient records and IT systems, including processing referrals and correspondence.
* Book, cancel, and reschedule clinical appointments, ensuring waiting‑time targets are met.
* Identify and raise urgent or incomplete referrals to appropriate professionals.
* Provide administrative support to clinicians and managers.
* Work flexibly within a supportive team, contributing to service priorities.
Essential Criteria
* GCSEs (or equivalent) in Maths and English at Grade A/C.
* Previous administrative experience.
* Strong computer skills, including Microsoft Office (Outlook, Word, Excel).
* Excellent communication and interpersonal skills, written and verbal.
* Ability to work with sensitivity, discretion and confidentiality.
* Well‑organised, able to prioritise tasks, meet deadlines and work effectively in a busy environment.
* Able to work well independently and as part of a team.
Desirable Criteria
* NVQ Level 2 in Administration or Customer Services (or equivalent).
* Previous experience in health or social care.
* Knowledge of medical terminology.
* Experience using clinical systems or databases.
Benefits
* Hourly rate of £13.64.
* Free tea, coffee and milk at the base location.
* My Reward Hub membership with discounts on everyday purchases.
* Access to e‑learning, bespoke career pathways and professional development opportunities.
* Well‑being support and flexible access to wages.
* Inclusive, supportive working environment.
Equality and Diversity
HCRG Care Group is committed to equal opportunities and welcomes applications from a broad, diverse range of people. We are a Disability Confident and Committed company, providing inclusive facilities and adjustments.
Background Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and may require a Disclosure and Barring Service check.
#J-18808-Ljbffr