Job Overview
Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
Payrate: £16.00 per hour. Breaks paid. Guaranteed number of hours per week, permanent location.
Location
Bournemouth Area
What We Are Looking For
* Previous security experience
* SIA License
* Excellent communication skills at all levels
* Energy and enthusiasm
Main Duties
* Operations: Be aware of and ensure compliance with all policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively review the published Assignment Instructions and familiarise yourself with changes to suggest amendments that improve service.
* To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out duties. Additional courses may be contractually required.
* Work in a systematic, methodical and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop knowledge through continual professional development.
* Renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for and immediately report Health & Safety hazards on site.
* Stay alert to threats or changes within the work environment and take action to reduce disruption, loss or damage.
* Maintain professional conduct in difficult situations and with challenging customers.
* Complete accurate incident notebooks promptly for the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* Ensure check calls are carried out at the allocated time slot as per Assignment Instructions (AI's).
* Call emergency services and the Communication Centre to report all incidents.
Benefits and Additional Information
Our market-leading flexible benefits scheme provides a range of options including a virtual GP, Salary Finance for financial wellbeing, a Choices benefits platform, MiDeals discounts, cycle-to-work, life cover, Save As You Earn, and a Mitie Matching Share Plan. Recognition programs and career development opportunities are available.
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