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Location: Rainham, Essex - Hybrid working available after training ( one day at home )
Permanent full time
Competitive salary plus benefits
Who We Are
At Adler and Allan, we're proud to be one of the UK's leading providers of environmental risk reduction services. We help businesses stay compliant, safe, and sustainable-delivering expert support when it matters most. If you're looking to join a company that values teamwork, initiative, and customer care, we'd love to hear from you.
About the Role
As a Client Services Helpdesk Executive, you'll be the first point of contact for customer enquiries, managing opportunities from start to finish. You'll coordinate with internal teams to deliver timely quotations, ensure services meet contract standards, and support the onboarding of new clients.
Key Responsibilities:
Handle incoming calls and log opportunities using CRM and Focal Point
Produce accurate and timely quotations and estimates
Ensure services are delivered in line with contract requirements
Liaise with service centres and subcontractors for job information
Maintain CRM records for reporting and tracking
Support Business Development Managers with KPI and MI data
Raise purchase orders for subcontractors and suppliers
Assist with customer onboarding and account setup
Provide cover for team members and attend meetings/training
About You
You're a confident communicator with strong IT skills and a customer-first mindset. You're commercially aware, proactive, and experienced in sales or aftersales environments. You thrive in fast-paced settings, can juggle multiple tasks, and are comfortable using CRM systems.
At Adler and Allan Group, we're not just a company - we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know
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