Job title: Sales Administrator
Salary: £26,000
General working hours: 37.5 hours per week - Monday to Thursday 8:30am – 5.00pm, Fridays 8:00am – 4:30pm/8:30am – 5:00pm on a rota basis
Working location: GMK, Bear House, Concorde Way, Segensworth, Fareham, Whiteley, PO15 5RL
Contract: Permanent
About GMK Ltd:
GMK Ltd is the UK's leading distributor of premium firearms and shooting sports equipment. We are proud to be part of the Beretta Holding group, the oldest family-run firearms manufacturer in the world, with a rich heritage spanning over 500 years.
Our diverse portfolio includes renowned brands such as Beretta, Holland & Holland, Centanex, The Beretta Gallery and premium brands known for their quality and performance such as Tikka, Sako, RWS, Norma, and Chapuis.
About the role:
We are looking to recruit a highly motivated, organised administrator to join our Sales office team. This is a varied role dealing with trade and consumer inquiries as well as providing a supporting role to our UK field sales executives.
* Answering and responding professionally to all customer inquiries via telephone and email
* Provide a high level Customer Service to all clientele
* Entering and monitoring orders to ensure customer delivery requirements are met, including any special arrangements regarding delivery, invoicing, etc
* Working collaboratively to solve customer issues as quickly and as efficiently as possible
* Processing returned goods, collection of goods and credits
* Completing export administration
* Dealing with all aspects of consumer inquiries relating to our products, availability through the network of stockists, taking decisions on complaints and returns
* Supporting and liaising with our field sales executives
* Assisting with the organisation of goods for trade shows and events
* Warranty processing
* Maintaining and updating customer database files
Qualifications and Skills
What we expect of you
* Strong communication skills – verbal and written
* Good IT skills, confident with Microsoft Word & Excel
* Positive can-do attitude
* A high level of attention to detail with internal motivation for accuracy and efficiency
* Able to work within a team and independently
* Due to our location, a car driver is recommended
Benefits
* 23 days annual holiday (increases with length of service)
* Free on-site parking
* Life assurance
* Income protection
* Enhanced Maternity and Paternity pay
* Bonus scheme
* Salary sacrifice scheme
* Professional development training opportunities
* Cycle to work scheme
Previous administration experience is essential. Experience of country pursuits, shooting in particular, would be advantageous but is not essential.
Non-Disclosure and Barring Service Check: This position is subject to the Rehabilitation of Offenders Act (Exceptions Order)1975. Please be aware that we shall seek both voluntary disclosure and a formal Disclosure and Barring Service Check
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* On-site parking
Work Location: In person