Role Purpose: Joining the CLS team and reporting to RMA Team Leader, the Service Support Technician will be responsible for delivering efficient and effective Survey and repair across the entire Chess portfolio of systems and equipment. The service team is also responsible for the build of Spare components ordered by customers. Key Responsibilities: 1. Assist the RMA team leader in the co-ordinating and processing all customer returns and warranties in line with the R&SS process, ensuring RMA receipt and survey TAT is carried out in accordance with agreed metric. 2. Fault finding and evaluation RMA returns and provide feedback via RMA Survey reports. 3. Carry out repairs, servicing and functional testing of RMA field returns. 4. Support in the assembly and testing of customer spares orders. 5. Liaise with CLS, Operations and Quality, resolving issues as required, providing reports and assisting in 8D investigations as required. 6. Assist the team leader in maintaining, reviewing, and updating process documentation on a regular basis. 7.