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Clerical Officer - Emergency Department
The closing date is 07 December 2025
Permanent | Part-time (30 hours) | 24hr service - includes days, nights and bank holidays
Interview date: Thursday 18th December 2025
We're looking for someone to join our reception and clerical team, where you'll help ensure the smooth running of our busy Emergency Department. You'll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We're looking for someone with a caring attitude, quick thinking, and a desire to helpp>
About You
Educated to GCSE level or have equivalent experience.
Previous experience in a public-facing role with general office responsibilities.
Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.
A team player with a desire to contribute to the care and support of others.
We'd love to hear from you if you're passionate about making a difference in the Emergency Department!
Main duties of the job
Reporting to the Deputy Divisional Manager, your responsibilities will include:
* Provide a welcoming reception service for patients, ambulance staff and visitors.
* Support "resus" situations by taking essential patient details.
* Register patients and ensure accurate data entry in the Careflow PAS system.
* Direct patients to appropriate areas and answer questions with excellent customer service.
* Maintain strict confidentiality and uphold professionalism in challenging situations.
* Schedule follow-up appointments
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health. We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
Person Specification
Qualifications and Training
* GCSE Maths and English
* ECDL
Experience
* Experience of general office duties
* Previous experience of dealing with the general public in a workplace setting
* Previous experience of clerical work in an Emergency Department or a healthcare environment.
Knowledge and Skills
* Previous experience of using a computerised client database
* Excellent keyboard skills
* Use of Careflow PAS
Personal Attributes
* Excellent interpersonal skills
* Ability to cope with conflicting demands and time pressures
* Persuasive and influencing skills
* Ability to use own initiative
* Ability to remain calm and professional
* Team Worker
* Flexible and adaptable
* Self Motivated
* Good levels of accuracy and attention to detail
Demonstrates Trust Values
* Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Sheffield Children’s NHS Foundation Trust
Address
Sheffield Children's NHS Foundation Trust
£24,937 to £26,598 a yearper annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
425-25-7453992-B
Job locations
Sheffield Children's NHS Foundation Trust
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