IT Helpdesk Technician Kenilworth, Warwickshire (with hybrid working) About Us Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners. Working with a range of partners, we promote opportunities within the sector to an increasingly diverse audience. Each year, over 116,000 learners access our courses across the UK, addressing skills challenges and supporting businesses with innovative solutions. Due to an exciting period of growth, we are now looking for an IT Helpdesk Technician to join us on a full-time, permanent basis, working 37.5 hours per week. The Benefits - Salary of £28,000 - £30,000 per annum - 25 days annual leave, increasing with service - Flexible and Hybrid working arrangements - Defined contributory pension scheme or pension auto-enrolment scheme - Professional development and career growth opportunities - Collaborative and friendly work environment - Employee assistance scheme - Hapi employee benefits and wellbeing platform - Medical cash plans - Enhanced maternity and adoption pay - Rewards for length of service - Health and wellbeing events and initiatives - Free voluntary day - Employee rewards - Free parking - Free drinks This is an exciting opportunity for a COMP TIA certified IT helpdesk professional with system administration and networking experience to join our innovative and supportive organisation. Youll gain practical experience across a broad range of IT systems and technologies, developing your skills in a collaborative environment where learning and professional growth are paramount. So, if youre passionate about technology and looking for a role where your skills can make a real impact, then apply today! The Role As an IT Helpdesk Technician, you will provide technical support to staff within our Head Office and regional offices. Specifically, you will support our IT team, receiving and logging calls from our staff regarding their hardware and software. Ensuring tasks are effectively prioritised, you will ensure issues are resolved and any associated documentation/invoices/warranties are also completed. Additionally, you will: - Provide support for IT equipment and software - Manage IT assets and software - Set up new accounts and new starters - Ensure meeting rooms are set up with all necessary equipment - Maintain and set up laptops and mobile phones in Microsoft Intune - Support the Facilities Manager and Reception staff with all IT requests About You To be considered as an IT Helpdesk Technician, you will need: - Experience using a helpdesk and providing 1st line support for IT systems - Experience in basic user account management in Windows Active Directory and mailbox administration within Office 365 - Experience in equipment preparation and the rollout of Laptops, PCs and Mobile Phones to staff members - Experience troubleshooting more complicated faults in software and hardware - Experience in general administration of Office 365 and administering Windows Server 2019 and above - Experience in basic networking - Basic SharePoint 365 administration experience - Current CompTIA and CompTIA Network certifications or equivalents (acquired within the last three years or refreshed and certificated) - A full, valid driving licence (due to our location) Please note, this role will involve travelling with another member of the team to the Wales office (three times per year) and the Scotland office (once per year). We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. We look forward to working with you! Other organisations may call this role IT Support Technician, Helpdesk Support Technician, Service Desk Technician, 1st Line Support Technician, or IT Helpdesk Analyst. Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if youre ready to take the next step in your career as an IT Helpdesk Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.