Job description
Vacancy - Service Advisor - Newcastle
Our client, is looking to recruit an experienced Service Advisor.
Proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over franchised dealerships across hundreds of locations throughout the UK & Ireland. They recognise the hard work, flexibility and commitment and in return they offer an industry leading benefits package.
This includes competitive basic salaries plus;
Enhanced holidays that increase with service
Eligibility to join one of our car schemes
Critical illness cover after 2 years and Life Assurance
Smart Health - free access to support 24 hours a day, days a year
Enhanced paid maternity, paternity and adoption leave
Responsibilities
Booking MOTs, services and other repair work for our customers
Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
Managing a high-volume of customers daily as well as telephone calls and online booking queries
Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
As a Service Advisor in a busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
Working hours/days:
Monday to Friday - 8:00am to 5:30pm
Saturday (On a Rota Basis) - 8.00am to 12.00pm
Salary & benefits:
£26k basic
£30, OTE