Salary
£27,939 - £30,372 per annum
Contractual hours
37
Basis
Full time
Region
South
Job category/type
Customer Services & Information
Date posted
21/08/2025
Do you aspire to provide excellent customer service? Are you resilient and able to remain calm and professional during challenging and changing workloads?
An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join our Customer Services Centre for a fixed term 12-month contract.
The Customer Services Centre is the first point of contact for customers for a variety of services, and we aim to provide an efficient and professional service to our customers. using a range of communication channels i.e. telephone, email and web-based enquiries.
The role will support our Customer Strategy and our approach to putting the customer at the heart of what we do. As we transform our services to utilise new technology, this is a great time to join the team.
Looking for a challenge?
This is a challenging and diverse role that requires great ICT skills and the ability to quickly learn new systems.
This is essential together with strong communication skills and excellent telephone manner to effectively liaise with residents, colleagues and other departments on a daily basis.
You will also possess very good organisational skills with the ability to prioritise different work activities to meet changing deadlines in a busy contact centre environment.
What's in it for you
* £27,939 - £30,372 per annum
* days annual leave plus bank holidays plus an additional 5 days for 5 years local authority continuous service.
* Local Government Pension Scheme and AVC provision
* Hybrid Working
* Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants
* A Cycle to Work scheme which could save you around 40 percent on cycles and accessories
* Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
About us
As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.
At NFDC we believe that all our employees make a valuable contribution to the work of the council and that's why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought and self-development promoted. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance. We're keen to support career development and help all colleagues to be the best they can be.
We are proud of our values, please watch this short video to find out more. LEAF Learning Empathy Ambition Fairness )
If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.
To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC
For more detailed information or an informal chat please contact Angie Hjerling on or, or email
Closing Date: 11pm Sunday 31 August 2025
Interviews: Friday 5th September 2025