Competitive pay
Business Support Apprentice
Location: Coatbridge
Contract: Apprentice Fixed Term, Monday to Friday – 8am – 4.30pm
Salary: Offering the nationally agreed apprentice pay rates, you will be paid for your normal working hours plus study time)
Training Provider – QA
Start Date – 3 August 2026 (Provisional)
Entry Criteria for roles – No formal qualifications required / Pre-apprenticeship / Potential to work towards SVQ level 6 & 7. Candidates will undertake a pre-employment assessment and interview.
Mears North Lanarkshire are looking for a motivated and detail-oriented Business Support Apprentice to join our team. This is a fantastic opportunity to gain hands-on experience in administrative processes, supporting the delivery of critical services within a fast-paced environment.
About apprenticeships at Mears Group:
Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.
Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.
Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well-being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group’s expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation.
Mears Careers National Apprenticeship Scheme is designed to empower and challenge you; you will be trusted with real work and responsibility from the outset. During your apprenticeship you will have a fantastic opportunity to earn while you learn and will receive formal training coupled with working alongside our skilled workforce who will inspire and train you in the practical elements of the trade.
About the role:
An enthusiastic apprentice who will work under the direction, guidance and supervision of an experienced mentor to support the delivery of excellent refurbishment, repairs and maintenance service, whilst working to achieve a number of skills and qualifications.
The employee will be working based out of our Coatbridge office. The primary responsibility will be taking customers calls. This is done individually but there is a team around for support and advice throughout the working day.
Accountabilities:
1. Receiving inbound calls from customers/service users
2. Sending and responding to email communication
3. Logging and investigating repairs.
4. Completing assignments – apprenticeship. (2 hours a day provided towards working on assignments)
5. These assignments will be customer service based and will often where possible relate to the work they are currently doing within their job role.
Key Criteria:
6. Strong attention to detail and ability to manage multiple tasks.
7. Good organisational skills and the ability to work under pressure.
8. Effective communication skills, both written and verbal.
9. A positive and proactive attitude towards learning and development.
10. Strong IT skills, including Microsoft Office (Excel, Word, Outlook).
11. Willingness to work within a team environment and support colleagues.
12. Be able to establish and maintain good customer/client relationships
13. Understanding of the functions of Microsoft Office 365 – word, excel, outlook
Benefits:
You will of course have access to our many benefits designed to save you money and benefit you as a colleague at Mears Group: -
14. 25 days annual leave plus bank holidays
15. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
16. Chrome book provided – So you can study with the right equipment
17. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more