We are looking for an experienced Claims Handler, ideally in property claims, to join our TPA division.
Our TPA leadership team brings together over a century of combined claims expertise, offering you the opportunity to grow, expand your knowledge across various insurance products, and work towards professional qualifications.
Property claims experience is desirable for this role, however, transferrable claims knowledge will be considered.
Location: Hybrid with our Newcastle-under-Lyme office, ST5
Working hours: Monday - Friday, 7.5 hours per day, with a 1-hour lunch, 37.5 hours per week
Salary: £23,809.50 - £25,000 DOE
What you will be doing:
1. Owning a caseload of insurance claims across a multi-client team
2. Managing all aspects of the claim from start to finish
3. Fielding calls from customers, clients, and suppliers
4. Being responsible for a pivotal part of the customer journey regarding their insurance claim
5. Engaging with clients, customers, and suppliers via multiple channels including email, phone, and our bespoke messaging service
6. Working with high autonomy, prioritizing workload effectively in a senior position
7. Taking on leadership responsibilities such as managing a region of surveyors or triaging insurance claims, and appointing suppliers to ensure the right outcomes for customers while controlling costs
What we need from you:
* Previous customer service experience, including handling complaints and resolutions
* Experience in the Insurance industry (Household)
* Knowledge of Buildings Insurance claims, technical modules, or relevant qualifications
* Good IT skills with the ability to operate multiple systems
* Strong communication skills
* Excellent organization skills
We encourage applicants from diverse backgrounds, including women, people of colour, neurodiverse individuals, and others, even if you do not meet every qualification listed. We aim to foster an inclusive culture where everyone can be their authentic selves. If you're excited about this role but feel your experience doesn't align perfectly with every requirement, we still encourage you to apply, as you may be the ideal candidate for this or other roles.
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