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Are you organised, driven, and looking to develop your technical and project management skills? Do you thrive in a fast-paced environment where you can collaborate with teams, learn new technologies, and contribute to delivering innovative software solutions? If so, this could be the perfect role for you!
We are seeking a Junior Technical Consultant to join our team supporting the Swan Retail product, based in Waterlooville. This is an excellent opportunity for someone looking to build a career in software implementations and project delivery, especially if you have experience in retail, hospitality, or technology. You will support the delivery of software implementations, customer training, data management, and project coordination. Working alongside experienced project managers and technical teams, you will help ensure that projects are delivered on time, within scope, and to a high standard.
This is a hybrid role, requiring a minimum of three days per week in the office (Monday – Friday).
What You'll Be Doing:
* Support and deliver implementations and deployments across both Swan and Epos Bureau products
* Assist with implementations of products such as Customer Ordering App, E-Loyalty App, Swan Mobile, TRIMSm, Omnisend, BalancePay, and Cymba
* Deliver tasks to enable fast and efficient set-up of customer requirements
* Assist project managers with planning, coordinating, and managing implementations and customer training
* Deliver/host customer training on software modules and consultations on specific programs
* Maintain and manage training documentation
* Collaborate with internal and external stakeholders to ensure successful project delivery
* Interpret customer requirements and communicate effectively to the internal team
* Identify and escalate potential risks to project managers in a timely manner
* Support customers with data creation, build, and installation as per project requirements
* Work closely with Product Managers, Development, Support, Account Management, Project Management, and Implementation teams
What We're Looking For:
* Strong organisational skills with effective time management and prioritisation
* Excellent communication skills, both written and verbal
* Strong problem-solving abilities
* Ability to meet strict deadlines with challenging objectives
* Ability to build strong working relationships with both internal and external teams
* Previous experience in retail, hospitality, or software implementation environments
* Experience working with cross-functional teams to meet customer requirements
* Familiarity with project operational processes
* Prince 2 Foundation qualification is advantageous
Why Join Us?
At ClearCourse, you’ll join a growing collective of innovative software and payments businesses, united by a shared vision to create the best solutions for customers. Backed by private equity and growing fast, we’ve built a culture that celebrates collaboration, ownership, and progress.
* Be part of a 700-strong team working across the UK
* Work flexibly from home or our central London HQ
* Join a high-growth environment with career progression opportunities
* Help shape the future of ClearAccept, our integrated payments platform
* Hybrid-working model with 25 days annual leave + your birthday off
* Life Assurance and Group Income Protection
* Private medical cover with cash plan
* Enhanced Company Pension
* Employee wellbeing perks such as Perkbox and Peppy
* Enhanced maternity, paternity and adoption pay
* Generous training budgets and reimbursement for professional memberships
About ClearCourse
ClearCourse is a rapidly growing technology group, bringing together market-leading software and payments businesses. Backed by private equity firm Aquiline, we’ve expanded significantly since 2018, acquiring businesses at a rapid pace. With 900+ employees across the UK, we’re committed to innovation, collaboration, and delivering exceptional tech solutions.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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