Claims Complaints Handler, West Midlands
Client: [Client details]
Location: West Midlands
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
Our client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through AI and automation. Founded by industry veterans, they aim to bring efficiency and simplicity to insurance.
The Claims Complaints Handler will manage and resolve customer complaints related to motor and property insurance claims, conduct root cause analysis, and liaise with the Financial Ombudsman Service as needed. The role ensures fair treatment of customers and compliance with regulatory standards.
Required Experience:
* Proven experience in handling complaints, preferably in insurance
* Knowledge of regulatory requirements in insurance
* Understanding of motor and property insurance claims
* Excellent communication skills
* Strong analytical skills
* Ability to work under pressure
* Attention to detail
* Proficiency with relevant software
Responsibilities:
* Handle customer complaints efficiently and professionally
* Investigate complaints thoroughly
* Liaise with internal teams to resolve issues
* Communicate with customers about complaint status
* Ensure compliance with regulatory standards
* Conduct root cause analysis and report findings
* Collaborate on process improvements
Benefits include health insurance, paid industry qualifications, remote work flexibility, and a quality home office setup. This is a fully remote role, primarily based in the UK.
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