Sales & customer service advisor

Sales & Customer Service Advisor – Letchworth

£32,000 – £34,000 + Benefits | Full-Time | Permanent

An exciting opportunity has arisen for an experienced Sales & Customer Service Advisor to join a busy and well-established supplier of building materials based in Letchworth.

This is a fantastic role for someone who enjoys building relationships over the phone, thrives in a fast-paced environment, and is motivated by delivering excellent customer service while driving sales.

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As part of a friendly and supportive branch team, you will play a key role in supporting sales by managing both inbound and outbound calls, converting enquiries into orders, and ensuring a smooth customer journey from enquiry through to delivery.

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Key Responsibilities

* Manage a high volume of inbound and outbound customer calls
* Identify customer needs and convert enquiries into sales
* Process orders, quotations, and amendments accurately
* Build strong relationships with both trade and retail customers
* Upsell and promote products to maximise sales opportunities
* Maintain accurate records using CRM and internal systems
* Work closely with internal teams to ensure efficient order fulfilment
* Contribute towards individual and team sales targets
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? What We're Looking For in an Sales & Customer Service Advisor.