Your new company Working for a large utilities organisation based in Newport. Your new role Responsibilities include investigating and resolving system errors, managing access requests, and supporting users with technical queries. Maintaining accurate records, updating training materials, and escalating complex issues to IT when needed. Approving SRM access requests from the business Reviewing and approving low-value shopping cart requests and providing feedback to the business areas should a cart be rejected Take ownership of responding to procurement-related queries and requests, via the department's messaging centre. What you'll need to succeed This role supports purchasers across the business, so candidates need to communicate clearly, keep colleagues updated on progress, and respond helpfully to queries. The job involves handling multiple requests at once, acting promptly, and following up to ensure tasks are completed efficiently. Candidates should have hands-on experience with SAP and SAP SRM purchasing systems, as the role involves managing Ask Procurement ServiceNow tickets (requests for support from users). A methodical approach to troubleshooting and a good understanding of procurement processes are important. What you'll get in return The DBS check is covered by the agency. Start 7th January £17.12 per hour Temporary until end of April 2026 with possible extension Staff parking Hybrid working - 2 days office-based. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)