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Company Description
Hilltop Leaf is a private medicinal cannabis supplier in the UK. Based in Scotland our company was established to supply full spectrum medicinal cannabis.
Role Description
* Onsite role - Scottish Borders
* Supporting the commercial team with daily administrative tasks in a fast-paced environment
* Supporting customers with professional and effective customer service
* Demonstrating a willingness to exceed, and develop with the growing business needs
* Supporting the wider team with ad hoc tasks
* Delivering reliable and detail-orientated administration
Daily Activities
Commercial Team Support
• Provide daily administrative support to the Commercial team
Customer Service Support
• Customer Delivery Updates
• Provide professional and efficient customer service support
• Update and maintain live stock tracker for clients
• Handle customer invoicing administration
Data Management & System administration
• Maintain customer contact lists and basic records
• Accurately and regularly update supplier price sheets and stock availability
• Perform data entry and record keeping with high accuracy
• Update pricing & product information in Sage accounting software
• Support the Quality Management System with required documentation
• Administration of clinical documents & management of filing system
Operational Tasks
• Support administration tasks for external site goods distribution
Commercial Team Support
• All administrative requests are completed within agreed timeframes
• Documents drafted accurately
• Ad hoc tasks completed promptly and where possible without impacting routine responsibilities.
Customer Service Support
• Stock tracker updated in real-time with 100% accuracy
• Drive for high level of customer satisfaction
• Uphold excellent communications with customers
• Invoices processed accurately and diligently
Data Management & System administration
• Accuracy in supplier updates with no pricing discrepancies
• Stock availability information updated daily
• Data entry with eye for detail and high level of accuracy
• Sage pricing updates to be actioned promptly
• Ensure quality management documentation is audit-ready at all times
• Maintain organised filing systems with 100% document retrievability
Operational Tasks
• Goods distribution paperwork to be processed swiftly with no delays to despatch.
• Zero errors in distribution documentation that could impact compliance or delivery
• Goods Distribution support with accuracy in record keeping
Qualifications
Must live in commutable distance - Scottish borders
Experience
·Administrative or office experience preferred but training will be given.
Technical skills
·Experience in SAGE advantageous
·Strong computer skills with Microsoft Office: Word, Excel, PowerPoint, MS 365, Teams essential
·Comfortable with data entry and database management
·Ability to learn new systems
Personal attributes
·Customer Focus
·Strong attention to detail
·Strong organisational and time management skills
·Professional communication both written and verbal
·Personal Integrity and proactive approach
·Drive and Resilience,
·Flexible and adaptable to changing priorities
·Willingness to be part of a growing team
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Sales and Business Development
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