Overview
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L3 Resource Deployment Manager – UKI Assurance, Audit (North Cluster)
Are you an experienced Resource Management professional? Do you want to be part of a high-performing team? An exciting opportunity has arisen to join our Assurance UKI Resource Management team to support one of our teams as a Resource Manager.
The opportunity
This is a partnering role where you will help influence and manage the supply, demand and deployment of approximately fifty client servers. You will manage a small team who will be responsible for workforce planning, including mix of skills, capabilities, contingent workers, off-shore solutions, future workforce operating models and workforce plans to realise the ambitions of our service line.
You will use a commercial mindset to understand and monitor business performance and the issues and challenges facing the practice. Your focus will be working closely with senior stakeholders to meet financial and non-financial objectives, as well as overseeing and ensuring that resource requirements for our engagement teams are met, optimising the utilisation of resources, improving performance and ensuring Operational Excellence at all times. This is in conjunction with ensuring our people are provided with the best experiences to drive their careers.
You’ll build networks and work closely with stakeholders across Core Business Services and within your Service Line (e.g. Operations/Talent). You’ll also support initiatives such as the roll out of new technologies (including Robotics & Process Automation) and Diversity, Equity & Inclusion in relation to deploying engagement teams.
Key Responsibilities
* Deployment — Delivering end to end deployment solutions to the client facing business. First point of contact for the Sub Service lines Leadership team, managing all aspects of supply, demand and deployment. Monitor and escalate availability of resources and work proactively with colleagues from across the Service Line, wider UKI/FS to ensure utilisation is maximised. Analyze pipeline and proactively engage with pursuit team to understand proposed resource model, ensuring resource requirements are known and can be met.
* Headcount Management — Supporting on headcount management and capacity planning, optimising the utilisation and chargeability of our client facing workforce. Supporting on workforce planning to ensure the goals of long-term headcount management are met and aligned with UKI.
* Experience Management — Work with client facing staff to understand their skills and experiences for appropriate alignment to engagements. Liaise with the business, counsellors and HR to keep abreast of the development needs of all individuals in the group to ensure planning is aligned.
* Business Impact — Provide the Leadership team with insights on business performance and discuss trends, interventions and actions to improve results. Forecast financial performance and utilisation levels on a weekly/monthly/quarterly and annual basis using Retain (Resource Management tool) and EY Financial Reporting tools. Prepare, analyse and present Management Information to senior stakeholders on budget vs. actual, headcount, deployment and wider Operational Excellence metrics such as utilisation, Retain accuracy, timesheets. Communicate key business developments which may affect upcoming performance through regular updates with key stakeholders, including client serving leadership. Produce and maintain various ad hoc and regular Management Information reports, interpreting and acting on results.
* Skills And Attributes For Success — A strong team player who is self-motivated, self-reliant and results oriented; excellent written and oral communications skills; strong commercial acumen; ability to work under pressure; confident and resilient; strong stakeholder management to influence Engagement Partners, Directors and Managers; business acumen to challenge deployment decisions; problem solving and analytical mindset; conflict resolution; team management and leadership skills.
Qualifications
* Proven experience within Resource Management, or workforce management background, ideally within a professional services environment.
* University degree or equivalent years of experience (preferred).
The What We Look For
* Experienced trusted business advisor with a passion for providing exceptional client service while maintaining financial management. Ability to build strong relationships across stakeholders.
What We Offer
We offer a competitive remuneration package with a comprehensive Total Rewards package including flexible working and career development. Benefits can be selected via MyReward, including holidays, health and well-being, insurance, savings and a wide range of discounts and promotions. Additional information about learning, leadership, and inclusive culture is provided as part of our total rewards.
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