Job overview
Are you ready to make a real difference in people’s lives every single day? Join Imperial College Healthcare NHS Trust as a Healthcare Support Worker and become part of a vibrant, compassionate team delivering acute patient-centred care across our five hospitals and community services.
As a Healthcare Support Worker, you will play a vital role within the multidisciplinary team, working under the guidance and supervision of registered nurses, midwives, or nurse associates.
You will undertake a range of delegated clinical care duties, including patient observations, assisting with personal care, supporting nutrition and hydration, and maintaining a safe and dignified environment for patients.
Main duties of the job
1. To work as part of a team of staff providing clinical support to outpatient clinics under the supervision of registered nursing staff.
2. Ensure all the assigned clinical areas are tidy and ordered at all times and maintain the hygiene and cleanliness of the environment.
3. To facilitate the operation of the main outpatient clinics by managing the flow of patients through clinics.
4. To ensure that all necessary information is available for clinics to operate effectively and to record clinical activity and outcomes using the appropriate hospital system.
5. To supervise less experienced staff in the clinical areas, ensuring patient focused care is delivered.
Working for our organisation
Imperial College Healthcare NHS Trust is one of the largest NHS trusts in the country, with a global reputation for excellence in care, research, and education.
You will benefit from outstanding learning and development opportunities, a supportive and inclusive culture, recognition schemes, and access to a wide range of staff benefits including the NHS pension scheme, flexible working, and wellbeing initiatives.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ qualifications
Essential criteria
6. Certificates of competence in performing basic clinical observations and procedures
7. NVQ Level 3 (or 12 months experience at Band 3 or equivalent)
8. English Language GCE/GCSE or equivalent
Desirable criteria
9. Phlebotomy training
10. Management training
Experience
Essential criteria
11. Experience in Healthcare.
12. Knowledge of hospital administrative systems
Desirable criteria
13. Experience in an Outpatient Clinic Setting
Skills/knowledge/abilities
Essential criteria
14. Skill in performing basic personal care duties and clinical observations and procedures
15. The ability to use computers to enter and retrieve information
16. Able to follow precedent, policies and procedures and recognise when to escalate issues to a manager
17. Ability to participate in team meetings and make suggestions as appropriate for changes to working practice and procedures based on personal experience and observation
Desirable criteria
18. Able to deal with difficult situations with patients, public and visitors both face to face and on the telephone who may be anxious or distressed about health related issues in a tactful and sensitive manner. Includes imparting unwelcome news regarding delays to treatment on daily basis.
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
Employer certification / accreditation badges