Regional Customer Service Team Leader Location: Hemel Hempstead Salary: Up to £40,000 Hours: Monday-Friday | 37.5 hours per week Are you a customer service leader who thrives in a fast‑paced environment and enjoys building high‑performing teams? This is a pivotal role where you'll shape customer experience strategy, lead a regional team and drive operational excellence across the business. The Role You'll play a key role in delivering exceptional customer service by leading, developing and motivating the Customer Services team while working closely with Operations, IT and senior leadership. Acting as a bridge between customers and the business, you'll ensure service standards remain consistently high and aligned with company goals. Key Responsibilities Embed exceptional customer service across the organisation by supporting and implementing company policies Act as the main liaison between Customer Services, Operations and customers to ensure seamless service delivery Lead, coach and develop the team, setting clear targets, performance plans and career pathways Identify talent and support succession planning to ensure long‑term team strength Deputise for the CS Operations Manager and cover Senior CSA/CSA duties when required Oversee recruitment, onboarding, training, coaching and mentoring alongside the Training & QA Lead Conduct performance reviews, manage standards and apply corre...