The Senior Manager - BPPS Recruitment will manage and execute all Business Professional full-cycle talent acquisition activities across in-market and centers to deliver a first-class recruitment experience for all candidates and Hiring Managers. This role will be supported by a geographically dispersed team of recruitment managers, specialists and coordinators. The role will ensure consistent hiring standards, service delivery and alignment with workforce planning goals, with a focus on a direct sourcing strategy to attract and hire qualified talent.
Responsibilities
* Lead full-cycle business professional recruitment across all offices and centers, ensuring alignment on workforce planning and operational priorities
* Develop and execute scalable hiring strategies to support multi-function recruitment across diverse geographic markets
* Standardize recruitment processes to increase efficiencies and candidate/hiring manager experience
* Train recruitment team on utilizing direct sourcing methodologies, using appropriate talent attraction strategies to deliver lateral talent, reducing dependency on agencies and to reduce overall agency and head-hunter costs
* Ensure consistent compliance with employment laws, internal policies and risk management protocols when recruiting across locations/geographies
* Serve as primary point of contact to workforce planning team on open role releases, assigning open vacancies to applicable recruiters
* Work with Recruitment Directors to define and document processes for tracking recruitment KPIs that are measurable (e.g. time-to-fill, time-to-hire, offer acceptance rate, candidate source, cost savings, etc.) to drive high-quality hiring outcomes
* Develop and maintain relationships with functional Directors, understanding unique staffing requirements and challenges across different functions of business & professional services
* Deliver full-cycle hiring execution and direct sourcing for senior level roles (e.g. Manager level and above)
* Champion inclusive hiring practices to develop robust talent pipelines across all offices and centers
* Provide deep functional knowledge and expertise, acting as a trusted advisor across the function and the business
* Partner with and ensure effective collaboration and communication with in-market and center functional teams and administrators to drive best-in-class recruitment and functional cohesiveness
* Through Avature and other AI-powered solutions, identify sourcing tools to engage passive talent; continually review options to implement AI-driven resume screening, interview scheduling and skills‑matching technology to enhance hiring accuracy and efficiency in partnership with relevant teams
* Negotiate external agency supplier terms (as needed) and ensure team maintains a database of preferred external agencies and supplier terms
* Develop external branding strategy playbook to promote vacancies, leveraging the Think Baker McKenzie campaign and LinkedIn
* Participate in various recruiter organizations to increase personal networking, knowledge sharing and promotion of the Firm
* Drive a continuous improvement mindset to ensure that the Business Professional Recruitment team keeps pace with the evolving nature of the business and external market best practices
* Ad‑hoc projects and tasks as set by the Directors of Recruitment
Skills and Experience
* A bachelor's degree or equivalent
* Extensive talent acquisition experience across Finance, Operations, Human Resources, IT, Business Development, Marketing, Communications, and other support functions, in a multi‑office professional service/law firm environment
* Demonstrated experience managing, coaching and developing geographically dispersed recruitment teams
* Strong international recruitment experience and knowledge of global employment regulations and recruiting compliance considerations
* Strong track record in direct sourcing methodologies and delivery
* Expertise in workforce planning, talent analytics and applicant tracking systems (ideally Avature)
* Excellent written and oral communication, interpersonal and presentation skills, with a proven ability to relate to and gain the confidence of people
* Able to work at pace, problem‑solve and deliver solutions against tight timelines
* Excellent communication skills with both team members, direct reports and senior and executive stakeholders
* Comfortable working with minimal direction and proactively takes initiative within a globally dispersed team
* Able to bring good judgement and empathy to sensitive situations
* Proven ability to influence senior stakeholders in a complex, matrixed environment
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