Job Title: Senior IT Technician
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Location: Pencoed,Bridgend, South Wales (some travel to partner sites required)
Salary: Competitive depending on experience
Job Type: Full time, Permanent
Working Hours: Monday to Friday 9am to 5.30pm (flexible hours between 8am 6pm)
Who are we:
Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.
When you join Flotek Group you join our Purple Army and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a Wow!
About the Role:
We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery.
This role will also include attending our partners sites, when on-site assistance is needed.
Responsibilities
Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices
Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution
Lead root cause analysis and implement long-term solutions to recurring issues
Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments
Maintain and improve internal documentation, processes, and knowledge base articles
Deliver on-site support for critical issues and project work as required
Collaborate with junior technicians to mentor and support their development
Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality
Stay up to date with emerging technologies and recommend improvements to systems and processes
What were looking for:
Minimum 35 years experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment
Strong technical knowledge in:
Windows Server (2016/2019/2022)
Microsoft 365 administration and support
Active Directory, Group Policy, DNS/DHCP
Networking (VLANs, firewalls, routers/switches)
Virtualisation technologies (Hyper-V, VMware)
Backup and disaster recovery solutions
Experience with remote monitoring and management (RMM) tools and ticketing systems
Excellent troubleshooting and diagnostic skills
Strong communication and interpersonal skills, with a customer-first mindset
Ability to work independently and manage multiple priorities
Full UK driving licence required travel to client sites is part of the role
Benefits:
Inclusive EMI Share Equity Scheme own a slice of the Purple Pie
Day off for your birthday
Day off for other lifes milestones such as weddings, moving house, childs first day at school, or religious holidays
Give back day to support your chosen charity
Savings on gym memberships, shopping and other discounts available through Perkbox
Variety of social events & team building opportunities are available
Opportunities for professional growth and development
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: 3rd Line Support Engineer, IT Support Engineer, Senior Helpdesk Engineer, 3rd Line Support Technician, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, Technical Support, IT Systems Technician, ICT Technician, IT Systems Support, 2nd Line, Technical Support Engineer, Tech Support may also be considered for this role.
TPBN1_UKTJ