Stratstone
Audi Tamworth
Service Advisor
We offer a basic salary of up to £30,000, plus bonus, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals, and aftersales services.
As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for a Service Advisor who can make a significant impact, embody our automotive heritage, and ensure every customer visit is unique and tailored.
Our colleagues are what set us apart; they make a difference to our environment, customers, and their experience. As a Service Advisor, you’ll manage service bookings, advise customers, and keep them informed throughout their vehicle’s service.
Responsibilities of a Service Advisor include:
1. Providing estimates for work and booking service and repair appointments
2. Advising on recommended actions and accurately invoicing for work done
3. Informing customers about available extras, accessories, and value products, while upselling where appropriate
Qualifications and qualities needed:
* Full UK Manual Driving Licence
* Customer service experience and an interest in the automotive industry
* Excellent organisation skills and confidence with computer systems
* Sales experience with the ability to maintain service quality and meet KPIs in a fast-paced environment
* A passion for delivering exceptional customer service and making customers happy
Life at Stratstone:
* Enjoy 33 days of annual leave, including bank holidays
* Extra day off on your birthday
* Supportive industry-leading Family Leave Policies
* Paid day to volunteer for a cause you care about
* Recognition for long service milestones
* Training and career growth opportunities
* Cycle to work scheme
* High street discounts
* Internal referral scheme rewards
At Lithia UK, our growth is driven by our people. As one of the largest automotive retailers globally, we are committed to transforming personal transportation and setting new standards in customer experience. Our core values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—guide all we do. Join us to be part of a team that values innovation, personal growth, and collective success. If you’re ready to make an impact in an empowering environment, we’d love to hear from you.
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