Reception Team Leader
Location: London
Hours of work: 40
Contract Type: Permanent
As Reception Team Leader, you will take ownership of delivering a premium client-facing service, overseeing front of house and switchboard operations for a high-profile banking client.
This is a fantastic opportunity to lead a professional team in a prestigious environment, where exceptional customer service is the standard and every detail matters.
Job Description
You’ll be responsible for ensuring a seamless experience for visitors and clients alike, anticipating their needs and aligning service delivery with the cultural identity of the bank.
As a visible leader, you will inspire your team to consistently exceed expectations, while also bringing forward innovative ideas to enhance the customer journey.
Acting as a key ambassador for ISS, the facilities team, and our client, you’ll play a crucial role in elevating the workplace experience and representing the very best of service excellence.
Key Responsibilities
* Lead and manage the front of house team, ensuring exceptional visitor experience
* Handle team recruitment, induction, training, and ongoing performance management
* Oversee room bookings and ensure all are processed efficiently and accurately
* Act as a point of escalation for client and visitor queries or complaints
* Review and implement best practice procedures to enhance service delivery
* Ensure team meets high customer service standards and professional expectations
* Manage FOH rota and plan adequate staffing cover based on business needs
Professional and Personal Competencies/Qualifications
* Proven experience managing a small team
* Confident engaging with internal and external stakeholders
* Strong front of house experience in a professional setting
* Exceptional customer service delivery
* Ability to lead by example and support team development
* Comfortable in a fast-paced, client-facing role
* Organised with strong communication and interpersonal skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.