At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the worlds third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets : our premium spirits and our people : were driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.
What makes this a great opportunity?
The spirits industry is an exciting, dynamic and fast:paced business. Suntory Global Spirits is the third:largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business.
To be responsible for supporting the operations and Visitor Centre Manager of Auchentoshan Visitor Centre with the aim of delivering a consistent premium brand experience that will enhance brand values and add value to the business. Additionally, to assist with support and ideas for the ongoing overall growth of the business.
Role Responsibilities
- Manage the day to day Visitor Centre Team in the delivery of visitor tours/distillery experience commensurate with agreed strategy and quest to improve standards.
- Deputise for the Visitor Centre Manger, This position requires working 5 days a week, including weekends, evenings as required.
- Conduct whisky tours and tastings both on and off site as required.
- Carrying out site administration including responding to customer enquiries, SAP/NAV refunds, tour operator bookings, stock ordering/checks, invoicing, Enable etc.
- Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness, in line with all PPE requirements.
- Work with the distillery operations team to ensure company operational procedures and H and S practices are adhered to rigorously by self, team members and customers e.g. PPE requirements
- Attend site meetings (team briefings, distillery operations, H and S etc.) when required to do so. Conduct regular team meetings.
- Organizing events and conferences including open days, on site meetings, team meetings etc.
- Ensure the weekly roster is meticulously planned and resource matches the needs of the forecasted workload as well as annual leave requests
- Work closely with the Visitor Centre Manager to define annual goals/objectives for each team member and ensure these are accurately entered in HR system
- Lead team members, conduct regular one:to:one conversation's, hold mid and year:end conversations and implement routine review of each employees performance in role
- Support and lead any recruitment including interviews and selection
- Lead the training and development of new recruits and on:going training to all colleagues, whilst ensuring training records are maintained in the relevant systems
- Take ownership of any required investigations including conduct, capability, absence etc.
- Partner with Trade Visitor Programme Coordinator.
- Take responsibility for planning, organising and allocating appropriate tour guide to host Trade/VIP tour visits
- Take ownership of external brand training
- Identify and make recommendations to the Visitor Centre Manager on Tour Format, spirit and non:spirit products/merchandise and any other potential revenue generating opportunities through sharing best practice from other sites and competitors.
- Growing for good activities.
- Actively promote D and I strategy within the team as well as supporting responsible drinking practices.
- Drive visitor engagement by creating social media content and proactive management of TripAdvisor and Google reviews.
- Collaborate with the marketing team to develop and maintain a comprehensive content plan and calendar, ensuring social media act