Job summary
Are you an excellent communicator with a passion for healthcare? Were seeking an enthusiastic and adaptable administrator to be part of our Neighbourhood Mental Health Team in Worcester.
This role is 37.5 hours a week, Monday to Friday 9am to 5pm. We have processes in place that support flexible working requests.
In this important role, you'll use your knowledge, experience & expertise to provide essential support to our hard-working frontline NHS teams. A passion for excellent patient care is a must.
You need to be Educated to vocational level 3 in Business Administration. Otherwise
Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
You will support a wide range of people including patients and health care professionals. You will need to be responsive and adaptable to the needs of the service but be sure that your hard work will be making a real difference to our patients and service users every day.
Why apply?
Comprehensive induction and local orientation.
A wide range of opportunities for you to develop your skills and experience.
Support from the wider team.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry.
Main duties of the job
A typical day as an administrator may involve
Maintaining patient records effectively and accuratel
General office duties such as typing, scanning, photocopying, printin
Scheduling appointments/ minuting meeting
Handling correspondence ingoing/outgoing mai
Handling queries over the telephone and face to face from staff, patients, and external agencies
Looking after the shared email inbox
Assisting the team with various administrative tasks
Performance related tasks
Supervising staff
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500 of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* Generous NHS pension and enhanced pay when you work unsocial hours
* Flexible and agile working opportunities
* Great maternity, paternity, and adoption support
* Wide range of supportive staff networks
* Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
Date posted
10 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year pro rata for part time
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
C
Job locations
Studdert Kennedy House
Spring Gardens
Worcester
WR1 2AE
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Experience
Essential
* Recent, relevant
* Administrative/Secretarial experience.
Desirable
* Previous relevant NHS experience.
* Minute taking experience.
Skills & Abilities
Essential
* Ability to challenge poor behaviour.
* Role modelling good behaviour.
* Manages own workload and able to work independently as well as part of a team.
* A positive attitude with the ability to act on feedback.
* Ability to praise and be supportive to others.
* Ability to communicate clearly and effectively in English in both verbal and written formats.
* Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
* Advanced keyboard skills Touch Typing.
* Numerate.
* Accuracy and attention to detail.
* Good organisational skills.
* Able to demonstrate the ability to use initiative effectively.
Desirable
* Audio typing skills
* Minute taking skills.
Qualifications
Essential
* Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
* I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
* Willingness to commit to continuing professional development.
* Professional manner as a representative of the Trust.
* Tact and discretion for dealing with confidential information.
* Ability to meet the travel requirements of the role.
* I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Knowledge
Essential
* Knowledge of a range of administrative and secretarial procedures and systems.
* Detailed knowledge of Microsoft Packages.
Person Specification
Experience
Essential
* Recent, relevant
* Administrative/Secretarial experience.
Desirable
* Previous relevant NHS experience.
* Minute taking experience.
Skills & Abilities
Essential
* Ability to challenge poor behaviour.
* Role modelling good behaviour.
* Manages own workload and able to work independently as well as part of a team.
* A positive attitude with the ability to act on feedback.
* Ability to praise and be supportive to others.
* Ability to communicate clearly and effectively in English in both verbal and written formats.
* Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
* Advanced keyboard skills Touch Typing.
* Numerate.
* Accuracy and attention to detail.
* Good organisational skills.
* Able to demonstrate the ability to use initiative effectively.
Desirable
* Audio typing skills
* Minute taking skills.
Qualifications
Essential
* Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
* I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
* Willingness to commit to continuing professional development.
* Professional manner as a representative of the Trust.
* Tact and discretion for dealing with confidential information.
* Ability to meet the travel requirements of the role.
* I understand the Trust will not provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Knowledge
Essential
* Knowledge of a range of administrative and secretarial procedures and systems.
* Detailed knowledge of Microsoft Packages.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Studdert Kennedy House
Spring Gardens
Worcester
WR1 2AE
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Studdert Kennedy House
Spring Gardens
Worcester
WR1 2AE
Employer's website
(Opens in a new tab)
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