Purpose: The Store Manager is responsible for the day-to-day management of the retail store, ensuring smooth store operations, excellent customer service, and effective staff supervision. The role involves overseeing sales activities, managing stock levels, supervising store staff, coordinating with the warehouse and online teams, and ensuring compliance with company policies. The Store Manager is accountable for delivering sales growth, maintaining operational standards, and fostering a positive customer experience. Key Responsibilities: Store Operations & Sales Performance Oversee daily store operations to ensure smooth running of sales activities. Drive sales performance by setting targets, monitoring KPIs, and motivating the team. Ensure high standards of store presentation, merchandising, and cleanliness. Manage opening and closing procedures, including cash handling and reconciliation. Process sales transactions accurately through ePOS (Electronic Point of Sale) Magento 2 and ensure seamless integration with online sales. Support online order fulfilment (click & collect, returns, exchanges) when required. Customer Service & Experience Deliver outstanding customer service and ensure all staff adhere to company service standards. Handle escalated customer enquiries, complaints, and returns in a professional manner. Build strong relationships with customers to encourage repeat business. Ensure product kno...