Main Purpose of Job:
* To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.
Responsible to: Tenancy Services Team Leader
Key relationships/Functional links with:
* Tenants and residents of the Council
* Staff within the housing section including Housing Options, Lettings, Housing Management, Income and Repairs
* Other departments within the Council and other public and private bodies
Main Responsibilities / Accountabilities:
1. The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation
2. Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management.
3. Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.
4. To administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal.
5. To ini...