Overview
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our brands. As a Store Colleague, you\'ll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You\'ll also build strong customer relationships, enhancing their experience with us.
Responsibilities
* Provide outstanding customer service with personalised and attentive support, ensuring every customer feels appreciated and understood.
* Engage with customers using strong communication to convey information clearly.
* Address customer questions and resolve issues quickly and efficiently.
* Demonstrate eagerness to learn and pursue professional development.
* Work toward retail targets to support business performance.
* Collaborate effectively with team members to achieve store goals.
* Adapt to customer needs and maintain flexibility in scheduling, including weekends and holidays.
Qualifications
* Strong communication skills (verbal and written).
* Effective problem-solving abilities.
* Willingness to learn and develop professionally.
* Customer-focused mindset with ability to build relationships.
* Team player with collaborative approach to achieving objectives.
* Adaptable and flexible to work hours, including weekends and holidays.
Benefits
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in Stores
* Discretional annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression
We value diversity and are an equal opportunity employer. We do not discriminate on the basis of protected characteristics. We welcome applicants from all backgrounds.
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