IProov is the world leader in biometric verification, working with notable clients such as the US Department of Homeland Security, the UK Home Office, NHS, Eurostar, and others. We are committed to diversity, equality, and inclusion, fostering a culture where everyone feels confident and valued.
The Role
Reports to: Biometric Operations Lead
Location: London, UK (Hybrid - at least once a week)
Salary: £40k-£45k (Base) + 10% Performance Bonus + Equity + Benefits
We are hiring a Biometric Operations Analyst to join our Science team as we continue to scale rapidly.
Key Responsibilities
1. Optimize the biometric platform by understanding configuration impacts and identifying under-performing models.
2. Facilitate deployment of new biometric systems/models, ensuring thorough evaluation and performance tracking.
3. Design and utilize analysis and diagnostic tools, collaborate with the Data Team, and work to eliminate bias.
4. Investigate customer concerns in collaboration with the support team, managing tickets and analyzing performance issues.
5. Work with Product and Engineering teams to assess the impact of front-end changes and perform data analysis.
Qualifications and Skills
* Experience with BigQuery and large data sets optimization.
* Ability to navigate complex systems and understand component interactions.
* Strong analytical, organizational, and communication skills.
* Problem-solving mindset, curiosity, and eagerness to learn.
Additional Benefits
* 25 days annual leave plus 8 bank holidays, with additional days based on service.
* Growth Shares after passing probation.
* Salary sacrifice schemes including Pension, Cycle to Work, Electric Car Scheme.
* Nursery Scheme, Work Overseas Perk, Life Assurance, Private Healthcare, and more.
* Flexible hybrid working, free office refreshments, discounts, and wellness programs.
Note: Due to the nature of the work, UK Security Clearance may be required, contingent on eligibility.
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