As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Key Responsibilities
Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the things running efficiently and productively. Responsibilities include: - Being responsible for running the store in the absence of the management team
- Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
- Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you'll need
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer facing role
- Good stakeholder management skills when working with third parties and the wider Partnership.
Desirable skills/experience you may have
-Duty Manager Training (Internal Partners only).
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