We are working closely alongside a Local Authority in Merthyr Tydfil to assist with the appointment of a Customer Services Advisor, on a 2.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £13.69 - £17.41 per hour
Responsibilities:
* Provide high-quality customer service via telephone, email, and in person.
* Respond to public and internal enquiries promptly, accurately, and professionally.
* Maintain and update administrative records, databases, and filing systems.
* Support the processing of applications, forms, and payments as required.
* Assist in the preparation of reports, correspondence, and documentation for the team.
Requirements:
* Good literacy and numeracy skills.
* Strong communication skills, both written and verbal.
* Proficiency with Microsoft Office applications (Word, Excel, Outlook).
* Ability to handle confidential information with discretion.
* Strong organisational skills, with the ability to prioritise tasks effectively.
* A customer-focused attitude with patience and empathy.
Experience:
* Previous experience in an administrative or customer service role (preferred).
* Experience using databases and record-keeping systems.
* Experience working in a local government or public-facing environment is desirable.
Please note:
* You should be available to work immediately or at a short notice.
* You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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