Retail Operations Manager - Charity Retail (No Weekends!)
Location: Romford Head Office
Salary: £34,532 p.a. FTE (£27,625 actual for 30 hours over 4 days)
Contract: Permanent, Part-Time (30 hours over 4 or 5 days)
Hours: 9am - 5pm (Monday to Friday only)
Benefits: 28 days' holiday including your birthday off + bank holidays
Are you a passionate estates or retail operations professional ready to make a real difference in the charity sector?
We're recruiting a Retail Operations Manager to support a respected charity retail team with multi-site estates and maintenance coordination.
About the Role
This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity's retail estate. You'll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.
Working closely with the Head of Retail and Director of Income Generation, you will:
1. Manage property maintenance, repairs, and site compliance across retail stores
2. Act as main contact for landlords, agents, and external contractors
3. Lead health & safety compliance across sites in partnership with internal H&S leads
4. Oversee service contracts, waste management, cleaning, and insurance claims
5. Work to budget, using lean management practices to control costs
6. Represent retail operations at internal meetings and cascade updates
7. You will also manage a Retail Operations Assistant and support volunteers when needed.
What We're Looking For
We're looking for someone with:
8. Experience in retail, estates or facilities management across multiple sites
9. Key knowledge of retail operations
10. Strong knowledge of health & safety and contractor management
11. Great organisational and planning skills with a keen eye for detail
12. The ability to build relationships and influence stakeholders at all levels
13. Excellent IT and reporting skills
14. A proactive, hands-on approach and the ability to think on your feet
15. A background in the charity sector or retail operations is desirable
Why Join Us?
16. Flexible working: 30 hours across 4 or 5 days to suit your lifestyle
17. No weekend working
18. Generous holiday allowance including your birthday off
19. A values-driven, inclusive, and supportive environment
20. The chance to play a key role in helping a charity achieve its mission
Ready to Make a Difference?
Apply now and help support a growing charity retail team through high-impact estates and operations work.