An established organisation in Bournemouth is seeking a proactive and technically skilled Senior IT Support Engineer to join their IT Services department. The role is primarily customer-facing, providing high-quality support to the organisation. The successful candidate will work as part of a collaborative IT team, handling 1st and 2nd line support and contributing to day-to-day IT operations. Responsibilities: * Provide 1st and 2nd line support across hardware, software, and network systems * Monitor, prioritise, and resolve support tickets, escalating complex issues as needed * Perform routine IT operations and maintenance to ensure system stability and security * Maintain accurate technical documentation and knowledge base articles * Support device deployments and end-users in a 1:1 environment * Contribute to project tasks and assist with infrastructure improvements * Ensure cybersecurity and safeguarding standards are maintained Key Skills & Experience: * Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS) * Knowledge of ITIL-based service management processes * Experience with device management (JAMF, MDM, Intune) and Apple technologies * Excellent problem-solving, organisational, and communication skills * Ability to work independently and collaboratively within a team * Awareness of cybersecurity best practices, MFA, and phishing prevention * Familiarity with network troubleshooting (LAN, Wi-Fi, VLANs) and cloud services