Are you experienced in client service and have a can-do attitude? Then you found the right position for you!
As a Client Service Account Manager Senior Associate within. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities
Job responsibilities
1. Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
2. Becomes the Clients’ trusted adviser
3. Assists in developing and executing strategic Client plans
4. Promotes use of self-service tools to reduce number of Client enquiries
5. Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
6. Promotes sharing of experience and best practice across the Service team
7. Participates in and support TS initiatives
8. Identifies opportunities for product development and enhancement
9. Develops internal partnerships (. Sales, Operations, Product, WSS)
10. Identifies and escalate potential risk associated with Client activities
11. Records all Client interactions (. calls, meetings, issues, proactive communications)
Required qualifications, capabilities, and skills
12. Excellent verbal and written communication skills in English
13. Ability to work effectively under pressure whilst maintaining a professional manner
14. Dual-ability to work effectively as both a team player and alone
15. Demonstration of cultural sensitivity and awareness
16. Proven negotiation skills
17. Strong organizational skills
18. Ability to manage multiple priorities whilst meeting deadlines
19. Ability to develop and mobilize internal networks and resources
20. Ability to effectively use and manage multiple systems
21. Client service and portfolio management experience
Preferred qualifications, capabilities, and skills
22. Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
23. Spanish language skill
24. Additional languages are advantageous