Description
The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the client advisor will take full ownership of the exclusive relationships of the AMQ clientele.
Key Accountabilities
1. You will be able to demonstrate the desired McQueen behaviours.
2. Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
3. Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
4. Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed
5. Contribute to the visual display of the products in accordance with AMQ visual standards
6. Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures
7. Follow Company grooming, accordingly with AMQ standards and policies
8. Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
9. Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
10. Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools
11. Strengthen Client loyalty by participating in the Department or Store’s clientelling initiatives
12. Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures
13. Operate with the highest level of care and respect for the product
14. Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed
Key Requirements
15. Proven experience in a similar role within fashion retail companies
16. Proven ability to drive and exceed individual and store KPIs
17. Excellent commercial awareness
18. Team-player mentality
19. Strong verbal and written communication skills
20. Strong selling skills and ability to overcome objections
21. Customer centric approach and an entrepreneurial spirit
22. Ability to work in a fast moving and dynamic environment
23. Luxury product knowledge
Job Type
Regular
Start Date
2025-04-01
Schedule
Full time
Organization
Alexander Mcqueen Trading