Position Description:
At CGI, we help some of the UK's leading organisations deliver seamless, secure, and high-performing digital workplace experiences. As an End User Compute Engineer, you will play a vital role in ensuring colleagues have the technology and support they need to succeed every day. Working directly with users, you will combine technical expertise with a customer-focused approach to resolve issues, enhance workplace technology services, and drive positive outcomes. You'll have the opportunity to take ownership of your work, contribute ideas that improve service delivery, and collaborate with experienced professionals who will support your continued growth and development.
CGI was recognised in the Sunday Times Best Places to Work List and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is position is onsite.
Your future duties and responsibilities:
In this role, you will provide hands-on technical support to users at Centrica's Edinburgh office, acting as a visible and trusted point of contact through a dedicated Tech Bar service. You will take ownership of a wide range of desktop, hardware, software, and workplace technology issues, ensuring incidents and service requests are resolved efficiently and professionally. Your ability to build strong relationships with users and deliver an excellent support experience will be central to your success.
You will work closely with Service Desk teams and specialist resolver groups to maintain device compliance, support collaboration technologies, and ensure workplace services operate effectively. Alongside day-to-day support activities, you will contribute to service improvements and help drive operational excellence across the end-user computing environment.
Key responsibilities:
• Deliver face-to-face technical support for desktop, laptop, mobile, and peripheral device issues.
• Manage incidents and service requests through to successful resolution within agreed service levels.
• Provision, build, deploy, and replace end-user devices.
• Support users with Microsoft workplace technologies, collaboration platforms, and meeting room systems.
• Diagnose hardware, software, and connectivity issues, implementing effective solutions.
• Work closely with Service Desk and technical specialist teams to resolve complex issues.
• Ensure devices meet compliance, security, and operational standards.
• Identify opportunities to enhance service quality, user satisfaction, and operational efficiency.
Required qualifications to be successful in this role:
To be successful in this role, you will have strong experience supporting end-user computing environments and delivering high-quality desktop support services. You will combine technical troubleshooting expertise with excellent communication skills and a genuine passion for customer service. A proactive approach, strong ownership of tasks, and the ability to work independently while collaborating effectively with wider support teams will be essential.
Essential qualifications and experience:
• Proven experience in an EUC Engineer, Desktop Support Engineer, IT Support Engineer, or similar role.
• Strong knowledge of Windows operating systems and Microsoft technologies.
• Experience supporting desktop, laptop, mobile, and peripheral devices.
• Ability to diagnose and resolve hardware, software, and network connectivity issues.
• Experience provisioning, configuring, and deploying end-user devices.
• Familiarity with ITSM tools and service management processes.
• Experience supporting collaboration platforms and meeting room technologies.
• Strong interpersonal, communication, and customer service skills.
• Ability to prioritise and manage workload effectively within SLA-driven environments.
• Eligibility for UK Security Clearance or willingness to undergo the clearance process.
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