MAIN PURPOSE OF JOB
To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.
KEY RESPONSIBILITY AREAS
Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
Identify and prevent financial risks by adhering to policies and procedures
Ensure an effective discharge process as per the Patient Administration Manual
Maintain patient confidentiality
REQUIRED EDUCATION
ESSENTIAL EDUCATION: Grade 12 or equivalent
DESIRED EDUCATION: None
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE: None
DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility
REQUIRED JOB SKILLS AND KNOWLEDGE
1. Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
2. Admission; Bed functions; Preparation for next day and discharge processes
3. Anatomy (including terminology)
4. Hospitals switchboard systems
5. Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
6. Patient admin programmes on the AS400 system
7. Computer literate (Microsoft Office)
8. ICD and CPT codes
9. Medical Aid Schemes and the Private healthcare environment
10. Workmans Compensation Act (WCA) processes; procedures and policies
11. Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
12. Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)