Why join the Sales department?
Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day‑to‑day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor‑made service, where technical expertise and commercial commitment come together to create an incomparable experience.
Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.
In our sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!
As a Sales Excellence Manager M/F/D you will report to the Marketing & Sales Managing Director - Senior Director West in the Sales based in Telford for a Permanent contract.
What you will do?
* Drive commercial performance by optimising sales processes, strengthening sales capabilities and ensuring operational discipline across Sales and Customer Care teams.
* Support the definition and execution of the sales strategy, including leading the annual sales planning cycle in line with Group principles.
* Monitor sales and customer performance, develop KPIs and dashboards, and drive corrective actions through data‑driven insights.
* Improve end‑to‑end sales processes and champion CRM adoption, governance and best‑practice methodologies (pipeline, forecasting, account planning).
* Build sales capabilities through training, onboarding programmes, playbooks and tools, in close partnership with Sales leaders and HR.
* Act as a key cross‑functional partner (Marketing, Finance, Operations) and contribute to continuous improvement, innovation and Group Sales Excellence initiatives.
What about you?
* You have proven experience in Sales Operations, Sales Excellence, Commercial Management or similar roles.
* You bring strong analytical skills, with the ability to turn complex data into clear insights and concrete actions.
* You are proficient with CRM systems, Power BI tools and Excel.
* You demonstrate excellent communication, stakeholder management and project leadership skills.
* You are able to influence without authority and drive change in a fast‑paced, cross‑functional environment.
* You combine a strategic and commercial mindset with a process‑oriented, data‑driven and digital approach, and strong coaching skills.
What we offer?
* Personalized onboarding experience program designed to make your first days smooth.
* Opportunities to learn and grow through Hager Group's awarded HiUniversity.
* Internal career opportunities, over 25% of our recruitments are through internal mobility.
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