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The post holder will work as part of a multidisciplinary team providing first line and remote system support for hardware, software and telecoms related issues for staff throughout London Northwest Healthcare NHS Trust. The role requires excellent communication, interpersonal skills and proven technical knowledge of hardware and software applications.
The role requires a high degree of autonomy and self‑management as the post holder will work without direct supervision or support during Service Desk hours of operation.
Responsibilities
* Provide advanced first point of contact support for the ICT Service Desk, analysing and logging all requests in the Service Desk system to a standard consistent with agreed management procedures.
* Support staff across London Northwest Healthcare NHS Trust, ensuring timely resolution of hardware, software and telecoms issues.
* Maintain service desk documentation and knowledge base entries to improve service quality.
* Collaborate with multidisciplinary teams to troubleshoot complex technical problems.
Qualifications
* Excellent communication and interpersonal skills.
* Proven level of technical knowledge of hardware, software applications and telecoms.
* Ability to work autonomously and manage duties without direct supervision.
About the Trust
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people and operates major acute services including Northwick Park Hospital, St Mark’s Hospital, Ealing Hospital and Central Middlesex Hospital.
Contact Information
For further details or informal visits contact:
Name: Kevin Fernandes
Job title: Service Desk Manager
Email address: kevin.fernandes@nhs.net
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