Overview
We are currently recruiting to 3 x Control Room Operatives on a full time permanent basis joining our Control Officers security team. As the successful individual, you will provide a professional and effective public CCTV/Door entry monitoring service working closely with the Mobile Patrol Officers and Security Service Supervisors, helping to provide safe, clean and secure neighbourhoods across the city of Birmingham. You will be required to operate CCTV and door entry systems of communal areas/multi-storey blocks and other properties within the neighbourhoods of the city of Birmingham. As a Control Room Operator you will be required to respond to enquiries from our customers and direct a response team to investigate. You will also handle any issues that are escalated form the Mobile Patrol Officers. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Responsibilities
* Operate CCTV and door entry systems of communal areas/multi-storey blocks and other properties within the city of Birmingham.
* Respond to enquiries from customers and direct a response team to investigate.
* Handle issues that are escalated from Mobile Patrol Officers.
Organisational context
Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city. The Council is a fantastic place to work, offering both challenge and support with leadership focused on excellence and a clear vision to serve communities today and build for tomorrow. The Council focuses on five key priorities: A Prosperous Birmingham, An Inclusive Birmingham, A Safe Birmingham, A Healthy Birmingham and A Green Birmingham.
* A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
* An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
* A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
* A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
* A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council\'s role as providing strategic leadership - that\'s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.
Working 36.5 hours - You will be required to work a 12 hour rotating shift pattern, working days/nights throughout the week including weekends and Bank Holidays, 365 days a year. In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
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