Area Cleaning Manager
Purpose of Role: You will manage the day-to-day cleaning operations. You will operate consistently within Company policy, ensuring, their services meet and go beyond customer expectations by making the best use of resources available to you.
Main Duties and Responsibilities:
* Meet and where possible, exceed client expectations whilst operating within agreed budgets.
* Recruit, induct and train suitable staff ensuring compliance vetting procedures.
* To carry out effective management of teams of cleaners in line with company processes.
* Control wage spend in line with agreed budgets set by the management team.
* Monitor client satisfaction and service delivery on a monthly basis, through client meetings, monthly call log/complaints reports.
* Carry out random and pre-planned audits including compliance and quality on a monthly basis.
* Oversee the site-based training matrix for all staff to ensure training is delivered.
* Ensure health and safety of all employees, client and public.
* Ensure that site documentation is maintained and correct.
* Ensure products, equipment and materials fall in-line with agreed budget and are properly stored, used, maintained and controlled.
* Ensure activities are undertaken in line with quality management, Health and Safety, legal requirements, environmental policies and duty of care.
* Uphold, safeguard and promote the Company's values and philosophy relating to ethics, integrity and corporate responsibility.
* Ensure all company processes are followed and adhered to.
Qualifications and Experience:
* Knowledge of cleaning industry.
* Knowledge of health & Safety awareness/training.
* Knowledge of ISO procedures.
* Excellent customer service.
* IT literate and understanding of systems/technology in the industry.
* Driving licence.
Job Types: Full-time, Permanent
Pay: £35,000.00 per year
Experience:
* cleaning: 1 year (preferred)
Language:
* English (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person