Location: Cambridge, CB2 0AA.
Salary: £70,000 per annum (DOE) plus Sodexo employee benefits package.
Employment type: Full time, Monday to Friday – site based (occasional travel to other sites may be required).
Group Operations Manager
We are looking for an experienced and commercially driven Group Operations Manager to lead the delivery of profitable growth across a portfolio of client contracts. This role focuses on building strong, long‑term client relationships, driving operational excellence, and ensuring high‑quality service delivery aligned with business strategy.
Responsibilities
* Lead the growth and development of existing and new client contracts.
* Build and maintain strong, trusted relationships with senior client stakeholders.
* Implement business strategies aligned to client needs and organisational objectives.
* Oversee contract performance, ensuring delivery against financial targets and service level agreements.
* Develop and manage account and sector plans, including change management processes.
* Drive innovation, continuous improvement, and operational efficiency.
* Manage and develop high‑performing teams, including Operations Managers and wider staff.
* Ensure compliance with all health & safety, legal and company standards.
* Identify and support new business opportunities to maximise revenue and profitability.
* Maintain full accountability for financial performance, including P&L management and forecasting.
Qualifications
Essential:
* Proven experience managing P&L and delivering financial performance.
* Strong background in multi‑site, multi‑service operations management.
* Experience leading large, diverse teams.
* Excellent stakeholder management and communication skills.
* Ability to analyse and interpret complex financial and commercial data.
* Strong organisational skills with the ability to manage competing priorities.
* Good level of IT literacy, including Microsoft Office.
* Relevant qualification (HNC/BIFM) or equivalent senior management experience.
Desirable:
* IOSH Managing Safely qualification.
* CIEH Level 3 qualification.
Benefits
* Unlimited access to an online platform offering wellbeing support.
* Extensive Employee Assistance Programme providing legal, financial, and personal advice.
* Access to a 24‑hour virtual GP Service.
* Sodexo Discounts Scheme available 24/7 across a range of retailers.
* Member of the Pension Plan.
* Learning and development tools to support career growth.
* Bike to Work Scheme.
* Enhanced benefits and leave policies.
Equal Opportunity
We are committed to being an inclusive employer and encourage applications from people with diverse experiences, backgrounds and identities. We are a Disability Confident Leader employer and offer a Disability Confident interview scheme for qualified candidates.
Sodexo reserves the right to close this advert early if we receive a high number of applications.
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