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Operations Manager (Service Centre), Selkirk
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EU work permit required:
Yes
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Job Reference:
772627755eac
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
We are hiring!
Circet is looking for an experienced Operations Manager to join our Service Centre in Selkirk.
The Operations Manager is a key position reporting directly to the Head of Service Centre. This role involves leading a Service Centre team aligned to a specific division within Circet Home: Installs, In-Home, or Last Mile.
This position is crucial in driving performance and results within its division. It requires collaboration with the Field Operations team to optimize processes and team structures supporting operational excellence. Additionally, the Operations Manager works closely with Client Management teams to ensure a thorough understanding of client needs and consistent service delivery.
Key Duties and Responsibilities:
* Operational Strategy & Process Design
* Develop and maintain the Statement of Operational Processes for your division.
* Understand how the Service Centre contributes to divisional success and structure the team accordingly for high performance.
* Implement continuous improvement strategies across systems, processes, and personnel.
* Performance Management
* Monitor daily performance metrics and implement improvements proactively.
* Create contingency plans to address performance issues and ensure resilience.
* Develop evaluation tools in collaboration with Performance Managers and Coaches.
* Leadership & Team Development
* Lead, coach, and develop Performance Managers/Coaches to achieve excellence.
* Foster a motivated, accountable team culture with high standards.
* Hold regular team meetings for updates and goal setting.
* Stakeholder Engagement
* Host forums to understand frontline issues and implement improvements.
* Coordinate with client-facing teams to meet client expectations.
* Reporting & Resource Management
* Present performance reports regularly to leadership.
* Review and justify team resource needs.
* Ensure accuracy in operational reports.
Requirements:
* Higher Education preferred.
* At least 3 years of management experience at a mid-senior level in a similar role.
* Proven results-driven performance.
* Ability to add value, be inclusive, motivate, and lead teams effectively.
* Strong communication skills to define goals, strategize, and review results.
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