Customer Care Advisor Bridgwater Working Hours: 37.5 hours (between 8am and 5pm) Full-time in-office until probation passed, then Hybrid (3 days in the office in Bridgwater, 2 days from home) – flexibility required depending on business needs Permanent Salary: £25,000 per annum Role Overview: We are seeking a proactive and detail-oriented Customer Care Advisor (Contracts) to join our client's team. This role is essential in ensuring the smooth management and delivery of customer orders for a leading bathroom products company operating across the Retail and Specification sectors in the UK and Ireland. The ideal candidate will have a professional attitude, excellent communication skills, and a customer-first approach to help drive customer satisfaction and support the company’s growth objectives. Key Responsibilities: Customer Interaction: Respond to customer inquiries across all communication channels (phone, email, social media) in a professional, timely, and friendly manner. Order Management: Handle the full order lifecycle, including stock availability, order placement, tracking, liaising with couriers, and communicating any delays or issues. Quotation & Pricing: Process quotes and ensure accuracy in pricing, applying discounts, campaigns, and promotions, and managing outstanding projects. Complaint Handling: Manage customer complaints professionally and work towards resolving issues efficiently, e...